We’re dissatisfied to hear that you feel in this manner, and understand that we’ve spoken to you personally in regards to your considerations. For those who continue to possess queries be sure to Get hold of us at customersupport at empire-today.com.
Was given a totally free home carpet mounted, took quite a few weeks to complete since These installers had car or truck problems, couldn’t allow it to be or experienced to leave early since the manager at Empire preferred them at another career that was extra important. It has been A further thirty day period, An additional 5 phone calls designed, carpet in totally free area and compensated area now coming apart within the looks. Yet another awful installation career. Spoke into a Tim Sherwin (864-973-8096) from Empire whose response was; “you got a cost-free area”, “we use subcontractors”, which in his brain justifies the awful job completed in that free of charge place and the nightmare sequel to the other home which was NOT free of charge.
(two) the several attempts to correct a totally unsatisfactory put in with the carpet in the lounge and match home has resulted in an item complete that appears stretched and tattered just as if it was by now numerous a long time aged as an alternative to a July five, 2017 install.
The foot site visitors currently being myself and my partner, plus a medium-sized Doggy. SIDE Take note: The tiny linen closet in the hall was not performed, I do not know why. I didn't even observe until my Mother pointed it out. How on earth would they not do a small linen closet? Would that have been A further $100?
This is absolutely unacceptable! I am really displeased with Empire. This isn't how a customer really should be taken care of. I want an individual to Call me promptly to accurate this case.
He told me which the carpet installers weren't the schedulers and they ought to not have instructed me that they would be back again at nine:00 AM. Terri even explained to him that we would be prepared to routine it in a later day if he would honor their promotion which was to possess the instillation completed by Thanksgiving or it absolutely was no cost.
LANTANA, TEXAS -- So again in July 2015 we change the floors of a dwelling we acquired prior to relocating in. We got engineer hardwood flooring. That time website the expertise was Alright. Crew did the job punctually and so forth. They glue down the ground. We had some issues of parts sounding hollow plus they arrived created holes and injected much more glue. But edges to the wood started to peel off a bit. I known as plus they came to fix it (about 3 moments) following that I just stored on utilizing the markers they gave me so it would not exhibit much. Properly just after two several years it had been extremely hard to maintain performing that. Boards were being cracking all round the home and edges peeling all the more.
To avoid any more heartache and disappointment from Empire Today, I come to feel the same as Don and concur together with his electronic mail. make sure you confer with Don’s 8th paragraph of his e mail.
Given that it has taken a few weeks to address the rile cement is hard making a multitude to repair. Teo days ago they took up some tile, but can't place new down due to the cement which makes it way too high
I dont determine what i must do to acquire crap fastened and obtain them out of my household. This has long been a complete disruption to our lives and it however isnt over. Aid!
We were advised which the work could choose up to two working day for completion. We created the program for installation 2 months ahead of time so we would not really have to acquire time off work AND be completed by the time our Thanksgiving attendees (relatives) arrived.
After 2 hours of waiting around I explained to the installer to depart. Shortly following that, the salesman phone calls and then proceeds to argue with me.
We regret to hear that you choose to had been inconvenienced by a hold off within your installation, and understand that your get was cancelled, in the event you carry on to acquire concerns and/or considerations make sure you Get hold of us at customersupport@ empire-today.com.
Quick ahead one one/2 decades later on... Any place that we truly stroll, It is really matting (I vacuum with a Kirby) and most of the thresholds are mashed down so much the tack strips not merely demonstrate, you have got the joy of FEELING them.