Being trustworthy along with you, at this point, I think the very best solution would be for Empire-Today to come back to our property, get rid of most of the carpet and pads you have put in. My causes are this:
We're not happy with regard to the task they concluded for up and now They can be possessing problems endeavoring to fix it and so they messed it up a lot more. Be very careful in using them.
– Income system was smooth. I agreed on the laminate flooring and on the gross sales agent’s path also agreed to get rid of ceramic tile all over the kitchen and hallway, Empire would get rid of the carpeting. The whole cost was significant to my family.
Our mission is to make wonderful new floors straightforward for all of our customers, and we’re upset to hear regarding your ongoing knowledge. We’ll be further more investigating your problems, and we’ll be in contact with you shortly.
I count on to get reimbursed for time off work and possibly for The complete carpet since you cannot adhere to up as part of your warranty .
He told me that the carpet installers weren't the schedulers and they should not have explained to me that they'd be again at 9:00 AM. Terri even informed him that we'd be willing to timetable it in a afterwards date if he would honor their promotion which was to possess the instillation done by Thanksgiving or it absolutely was free of charge.
Make sure you electronic mail your thorough considerations and purchase data like: phone number and Avenue tackle to customersupport@ empire-today.com. We stay up for hearing from you.
The challenge with “Empire Today” is These are contracting small organizations without any working experience to economize, and we the customers are having to pay a lot of money for mediocre function and service.
PITTSBURGH, PENNSYLVANIA -- I put an purchase with Empire Today for carpet in my video game place. The set up was scheduled and I experienced requested to generally be called the working day prior to installation due to time commitments. I had also requested being scheduled initial thing each morning because of the difficulty in scheduling. I didn't receive a call the working day prior to but at eight:30 the early morning of. They indicated they'd be there at some point inside the afternoon but couldn't provide a time. The installers ultimately confirmed up at 6pm after I at last identified as them at 5pm. The installation was for one particular space and a set of stairs. A few installers confirmed up.
Thanks on your feed-back. We’re sorry to listen to that your considerations haven't been addressed, and we apologize for the inconvenience. We’ll be in contact using your shortly to more examine your working experience.
Make sure you e mail us at customersupport@ empire-today.com with both the road address and phone number stated less than your order. You'll want to point out Headquarters in the topic line. We look ahead to Listening to from you, thanks.
First thing he suggests is 'oh effectively, with laminate, at times it does this, maybe you have got humidity'. I pointed out that HE is the one that exam the moisture when he did the installation and experienced verified it had been good. I reminded him of this and he mentioned 'oh yeah, there was no concern'. Though he mentioned he would resolve the 3 or 4 planks on the room divider but identified three other spots that it's starting to take place stated "this seems like perhaps it's the flooring". He also explained they Slash and measured everything fantastic nevertheless the space might have contracted? What does that even signify? My house is SHRINKING? I mean give me a crack. I can not determine if Empire is a whole Fraud or they definitely are that inept within the service and product or service they offer! $eleven,000!!! This wasn't a small position. This was an Financial commitment. I have named infinite periods. I have finished everything I can consider.
Please contact Chrissy at 206-898-XXXXX or at the above electronic mail address of cjjaxs at gmail.com to finalize your final decision as I will probably be outside of city right until Monday of upcoming week as I must journey to Mississippi to bury my brother (In case the hurricanes will permit us to try this.)
At twelve:30 when he didn’t call I known as him. He stated that he experienced despatched an e-mail and was waiting around to an email again. It really is three:fifteen. I’ve termed and not a soul will reply the phone. As well as my empire today corporate headquarters phone number carpet has not been mounted. I identified as and spoke with Megan she was really wonderful. She scheduled me for Tuesday Oct tenth. At 6:13am obtained a get in touch with stating an installer for Empire would arrive at my dwelling. At 9:00 not one person had arrived so I commenced contacting. First phone – somebody will simply call you back. Second phone – (forty five mins later) another person will call you again. Third simply call, I got the exact same response. Then at ten:forty five the installer identified as and claimed they we not coming. He requested if they might reschedule for future Monday. I mentioned no and hung up. Service is awful, disconnected, and unreliable. I'm at present hunting for somebody to set up carpet in my home.